What we do
Why we stand out from the crowd
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Our goal is to support our clients with achieving ambitious and successful catering solutions and we’ll do that by providing you with the best service and up to date experience of being on the other side of the conversation. This helps ensure that time and time again we deliver catering solutions that are not only financially successful but moving forward technologically with efficiency, leading the edge in your field.
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From reviewing existing catering operations to assessing the feasibility of a new food and drink outlet, we offer a comprehensive range of strategic and business planning services to advise and support your project.
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Factoring in everything from early-stage space allocation to CAD layouts and equipment specifications, our innovative design service focuses on helping you achieve your vision while maximising your commercial opportunities.
With expertise covering all aspects of the tending process and extensive knowledge of the industry and catering operators, we will help you find the right catering operator to support your commercial aims.
Services we provide
Solutions & Strategy
All of our clients, at some time, experience an ever-challenging landscape requiring solutions and a strategy to success. These challenges are often centred around our people, moving commercials, operational delivery, food /service excellence and considering the very best ways of optimising employee engagement.
We work with you to ensure that you attract and retain your very best teams, whilst taking a simple approach of listening, collaborating and guiding you all the way through to delivery.
Our consultants, are all experts in their particular field, bringing a broad palate of experience and support. As a team we will help you identify where to make improvements and efficiencies and support your team throughout your journey to excellence.
We have great connections with a wide range of both established and new caterers including café and restaurant operators, contract caterers, event caterers, street food operators and other food and drink organisations across the UK.
Competitive Tendering
Our team of consultants provide an end-to-end service. Crafting your bespoke catering specification, liaising with suppliers, evaluation, benchmarking, and contractual negotiations, allowing our clients to spend time on their objectives and responsibilities. We will provide competitive tendering of catering, cleaning and soft FM service contracts on your behalf to deliver best value through a compliant process utilising our own easy to use online procurement portal, ensuring an entirely paperless service.
Whether it’s a benchmarking, or full competitive market test, joint venture or support with defining and setting up an in-house catering operation, our cross-sector expertise and knowledge can help you achieve the most appropriate management approach and structure specific to your organisational culture as well as broader commercial expectations.
We are also regularly asked to set up in-house catering operations as well as to provide on-going contract management and operational support to ensure that the catering continues to meet the agreed service standards, providing a consistently high customer experience as well as the agreed financial return.
Ongoing Support
(Benchmarking, Monitoring, Assessing Best Practice)
For many clients, we provide retainer or wrap around support service to ensure consistently high performance and value. This bespoke support may include planning, benchmarking, surveys, KPI reviews, advice and costings, and recruitment., anything to help you drive positive change in your catering and soft FM provision. Our service is fully flexible and can be dialled up or down in line with your requirements.
We provide practical, impartial advice on where and how to improve anything from lunch service in an associate restaurant to a cleaning operation in an office or warehouse to food procurement and tendering for a hotel/training centre.
If you are unsure if your catering contract is providing best value or why your contractor is not performing as you wish, we can help you understand the issues and offer a range of potential solutions.
Design and Planning
Design and planning services offer a comprehensive and innovative approach.
From brand new builds to refurbishment of existing kitchen, service and restaurant facilities, we are able to add value as well as client protection to your project. We will manage the Initial concept and operational strategy including the ergonomics of a highly efficient layout.
Consider energy efficiency, life cycle costings to ensure that you ate getting the most out of your capital investment. Project management and assistance throughout- we liaise with all trades as well as appoint suitable contractors and design specialists.
Repair and Preventative Maintenance contracts
From concept to completion… 3D design visualisations and walkthroughs, technical design and equipment training.
We provide support with price benchmarking, lifecycle reports, energy audits.
FM Services
We understand the challenges of managing staff and facilities and providing more sustainable solutions when there are budgetary constraints. Our experienced team will help you benchmark and work towards new quality standards.
We carry out comprehensive audits of your catering and soft facilities management to assess and report on your business. We also provide ongoing support to help you achieve and maintain consistently high levels of quality.
Procurement
Our comprehensive food procurement service is designed to help you make improvements in every aspect of your purchasing, from strategy and pricing to benchmarking and tendering.
We manage over £4M of annual food purchases on behalf of our clients. Who typically achieved savings of 15% on their annual food budget.